Blameless reviews are written for responders and read once. Add a second reader with a budget, price the exposure in hours and dollars, and put a real choice in front of them.
Andrei GasparEditor, Deploy Friday9 min read
Tim Irving: a fix that lands before customers notice shows up in the incident metrics as nothing. Why we pay for heroic recovery and not the two-minute save, from the Key Bridge to Y2K.
Andrei GasparEditor, Deploy Fridayread.zerosevzero.com ↗Honeycomb doubled its PR rate with AI and incidents tripled. Its own accounting says the multiplier is not the story; the deploy and ownership practices are.
Brent Chapman's test for an incident process: name who owns it, then ask what happens when they leave. "Everybody owns it" means nobody does.
Will Larson: execution stopped being the bottleneck; unresolved decisions are. Plan the roadmap as an ordered list of decisions and keep the external dates conservative.
The week’s best writing on shipping software, picked by people who ship.
